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Shipping policy


Our Shipping Policy

Shipping & Delivery Information


Welcome to our Marketplace Shipping Guide. To ensure an efficient and transparent cross-border and local shopping experience, our platform utilizes a combined network of trusted local couriers and premium international freight handlers.

🚚 1. Domestic Shipping & Delivery (Local Orders)

When you purchase items from a vendor located within your own country, the order is fulfilled via local domestic transport.

  • Shipping Infrastructure: Local express couriers, postal networks, and dedicated domestic line-hauls.
  • Delivery Windows:
    • Standard Local Delivery: 2 to 5 Business Days.
    • Express/Next-Day Delivery: 1 to 2 Business Days (available in selected major metropolitan areas).
  • Tracking: Fully end-to-end, updated in real-time from the moment the vendor prints the shipping label to final delivery.

???? 2. International & Cross-Border Shipping (Overseas Orders)


For items traveling across international borders, our platform uses separate premium logistics streams depending on whether you are buying as an individual consumer (B2C) or an enterprise buyer (B2B):

????  Business-to-Consumer (B2C) Overseas Delivery

  • Shipping Partner: DHL Express 
  • Delivery Window: 5 to 10 Business Days.
  • How it Works: Individual customer purchases are expedited via the CBC WAREHOUSE and DHL Express global air network. This ensures premium air-freight speed, automated cross-border customs clearance, and direct doorstep tracking from the overseas vendor straight to your home.

???? Business-to-Business (B2B) Bulk Freight

  • Shipping Partner: CBC Cargo Sea Freight.
  • Delivery Window: 28 Days.
  • How it Works: Wholesale, bulk, or oversized business orders are packed into dedicated sea freight cargo containers handled by CBC Cargo. This method maximizes cost-efficiency for large inventory volumes while maintaining safe maritime transit, port handling, and commercial customs sorting. [1]

????  3. Customs Duties, Taxes, & Import Fees

  • All-Inclusive Pricing: For major trade routes, standard import duties and local taxes (such as VAT/GST) are automatically calculated and included at checkout.
  • No Hidden Fees: Customers generally do not need to pay extra cash to the courier upon delivery unless explicitly stated on the product page for highly specialized or restricted cargo.

???? 4. Shipping Options: Doorstep Delivery vs. Collection Points
Depending on your location and the item size, you can choose your preferred delivery fulfillment method at checkout:

  1. Standard Doorstep Delivery: Courier delivers straight to your residential or office address. A digital signature or photo proof of delivery is required.
  2. Drop-Off / Collection Points: Pick up your package at your own convenience from authorized local lockers, grocery chains, or partner retail shops. (Note: Packages must be collected within 3 days of arrival at the locker).