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Return policy


Our Return Policy


📦


How to Request a Return or Refund


We want you to love your purchase! If something isn’t right, you can easily request a return, refund, or item replacement directly from your customer dashboard.
Please note that return policies (such as the return window) are set individually by each vendor on our marketplace. You can view the return window on the specific product's page.

⚠️ Prerequisites for Returns

  • Your order status must be marked as Complete or Shipped.
  • The item must be within its allowed return period (e.g., 14 or 30 days from delivery).

↻ Step-by-Step Return Process

Step 1: Sign In to Your Account

  • Click the Sign In / Profile icon in the top right corner of the website.
  • Enter your login credentials to access your dashboard.

Step 2: Open Your Order History

  • Click on your account profile name.
  • Select Orders from the dropdown menu to view your past purchases.

Step 3: Choose Your Order

  • Find the specific order that contains the item you want to send back.
  • Click on the Order ID number or the View button to open the full order details.


Step 4: Launch the Return Form

  • Look at the top right section of your order details screen.
  • Click the link that says "Request a replacement or a refund".



Step 5: Fill Out Your Request

  • Select the Item: Check the box next to the exact product(s) you are returning.
  • Quantity: Choose how many units of that item you want to return.
  • Reason: Select a reason from the dropdown menu (e.g., Defective, Wrong Size, Incorrect Item).
  • Action: Choose what you want the vendor to do (Refund or Replace item).
  • Comments: Add any extra notes or photos (optional) to help the vendor process your request faster.




Step 6: Submit and Track

  • Click the Send Request button at the bottom of the page.
  • You can track updates anytime under your profile by going to Account â†’ Return requests.




âť“ Frequently Asked Questions

  • Who handles my return?
    Because we are a multi-vendor marketplace, your return request goes directly to the specific seller who sold you the item. They are responsible for reviewing and approving it.
  • How long does a refund take?
    Once the vendor receives and inspects your returned package, they will approve the refund. The funds will typically appear back on your original payment method within 5–10 business days, depending on your bank.
  • Can I return a digital or clearance item?
    Some items are marked as "Non-Returnable" by vendors. If you do not see the return link next to your order, the item or the return window has likely expired.


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Our Return Policy

CBC Marketplace Return & Refund Policy
Our marketplace aims to provide a completely worry-free shopping experience. If you are not satisfied with your purchase, you can easily request a return or refund through our automated system according to the specific timelines and rules detailed below.

???? 1. Standard Return Periods
The time frame to request a return begins the day your item is marked as delivered (including weekends and public holidays):

Seller / Store TypeReturn WindowChange of Mind?
CBC LOCAL SELLERS  (Independent Vendors)10 DaysYes (On eligible items)
CBC MALL SELLERS (Verified Brands & Authorized Stores)15 DaysYes (On eligible items)

???? 2. Valid Reasons for Returns
When submitting your return request, you must select one of the following authorized reasons:

  • Defective or Damaged Product: The item arrives broken, does not power on, or does not function as intended.
  • Wrong Item Delivered: The vendor sent completely the wrong item, color, or variant.
  • Incomplete Order: Missing parts, accessories, or promotional free gifts that were promised.
  • Not as Described: The item does not match the product photos or specifications listed on the page.
  • Change of Mind: You simply decided you no longer want the product. (Note: Strict packaging rules apply below).

???? 3. Return Item Conditions
To protect our marketplace ecosystem, items must be handed over or shipped back in an acceptable condition. If an item fails these criteria, the vendor or platform holds the right to reject the request:

  1. Original Integrity: All original brand tags, price tags, warranty seals, and labels must be completely intact and untampered with.
  2. Original Packaging: Items must be packed inside their original product boxes along with any protective wrapping, plastics, or internal shipping blocks.
  3. Completeness: If the product was bought as a bundle or came with free gifts, documentation, or manuals, the entire set must be returned together.
  4. Change of Mind Constraints: Items returned under "Change of Mind" must be unopened, unused, and factory-sealed. Intimate apparel, opened cosmetics, fresh food, or custom-made goods are strictly excluded from Change of Mind returns.

???? 4. Evaluation and Refund Process

  • Vendor Inspection: Once the vendor receives your returned package, they have 2 to 3 business daysto inspect the items and verify the return claim.
  • Approval Decision: Upon successful inspection, the vendor will issue either a replacement item or approve a financial refund.
  • Refund Timelines: Approved refunds are routed automatically through the original payment processor:
    •  24 to 48 Hours.